These Terms of Service (the “Agreement”) set forth the terms and conditions of your use of My Ride Tracker and related products (the “Services”). In this Agreement, “You” and “Your” refer to you as the user of our Services, or any agent or person authorised to act on your behalf. “We”, “us” and “our” refer to My Ride Tracker, as well as its subsidiaries and related companies.
This Agreement explains our obligations to you, and your obligations to us. When you create an account, use the Services, purchase or renew a membership, or allow someone else to use your account, you agree to these terms.
1. Term of Agreement; Modification
You agree that we may modify this Agreement and the Services we offer from time to time. Changes become effective when posted on this page (or when we otherwise notify you). If you have purchased Services, this Agreement continues in force for as long as you use them. By continuing to use the Services after a revision, you agree to be bound by that revision. If you do not agree, you must stop using the Services and cancel any membership as described below.
2. Accurate Information
You agree to maintain accurate account information (such as your email address and username) and to keep the vehicle and journey data you log reasonably accurate. You should update your details promptly when they change via your account or settings.
If you provide information that is inaccurate, false, misleading, or incomplete, or if we have reasonable grounds to suspect that, we may suspend or terminate your access to the Services.
You are responsible for the accuracy of mileage, fuel, parking, cleaning, maintenance, road charges, and other records you enter. My Ride Tracker is a tracking aid; it does not replace official records required by law, insurers, or tax authorities.
3. Privacy and Cookies
Our Privacy Policy and Cookie policy are incorporated into this Agreement. They explain how we collect, use, and share information, and how you can manage optional analytics cookies. We will not use your information in a way that is inconsistent with those policies. If we update them, continued use of the Services after the updates take effect means you accept the changes. If you do not agree, you may stop using the Services and request account closure via Support.
If you supply personal data about another person (for example a joint vehicle user named in a support ticket), you confirm you have any consent or other legal basis required to do so.
4. Acceptable Use
You must use the Services only for lawful purposes. By using the Services, you agree:
- not to violate applicable UK or other local laws and regulations
- not to send unsolicited bulk messages or engage in spam or abusive messaging through Support or any other channel we provide
- not to attempt unauthorised access to the Services, other users’ accounts, or our systems
- not to upload or introduce malware, or otherwise interfere with the security or integrity of the Services
- not to attack, overload, scrape, or disrupt the Services (including denial-of-service style activity)
- not to impersonate another person or misrepresent your identity
- not to upload unlawful, infringing, threatening, harassing, or otherwise prohibited content
- not to use the Services in a way that harms us, other customers, or the operation of the platform
We may investigate suspected violations, remove content, warn you, suspend access, or terminate your account. Decisions about what constitutes a violation and what action is appropriate are ours to make, acting reasonably. We are not liable for loss arising from enforcement of this section. Accounts suspended for more than 14 days may be terminated if the issue is not resolved, and associated data may be deleted as described in our Privacy Policy.
5. Account Security and Your Data
You are responsible for keeping your password and account details confidential, and for all activity that occurs under your account. You should take reasonable steps to protect your login and to keep your own copies of important vehicle records.
My Ride Tracker stores the data you choose to log so you can use the dashboard. It is not a substitute for independent backups of critical information. We are not liable for loss of data except to the limited extent required by applicable law or expressly stated in this Agreement.
Payment card details for memberships are handled by our payment provider (for example PayPal) according to their terms and privacy policy. We do not claim to provide a PCI-compliant card storage environment for you to store payment cards yourself in the product.
6. Ownership and Licence
All trademarks, branding, software, design, and other intellectual property in the Services belong to My Ride Tracker or our licensors. You do not acquire ownership of those rights by using the Services.
Subject to this Agreement and any active membership limits, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your personal (or your own internal business) vehicle-tracking purposes.
You retain ownership of the vehicle and journey content you submit. You grant us a licence to host, process, and display that content solely as needed to provide and improve the Services, and as otherwise described in the Privacy Policy.
You must not reverse engineer, copy, resell, or commercially exploit the Services except as we expressly allow in writing.
7. Membership, Billing and Payment
Some features require an active membership (for example Basic or Pro). Current plans, prices, and feature limits are described on the Membership page and may change from time to time.
Fees are due according to the plan you select and the billing terms of our payment processor. Renewal charges may be taken automatically if you have an active subscription. If payment fails or a subscription is cancelled, access to paid features may be suspended or reduced in line with your plan status.
Taxes or other charges may apply depending on your location and the payment provider’s rules. Refunds, if any, are handled according to our published membership practices and the payment provider’s policies; we are not obliged to refund unused periods unless required by law or we state otherwise.
By purchasing through PayPal or another designated processor, you also agree to that provider’s applicable terms.
8. Termination and Cancellation
You may stop using the Services at any time. To cancel a paid membership, use the membership management tools in your account where available, or open a Support ticket. Cancellation takes effect according to the subscription rules of the payment provider and your plan; you generally retain access until the end of the paid period already settled, unless we state otherwise.
We may suspend or terminate the Services at any time if, in our judgement, you breach this Agreement, place unreasonable demands on the platform, disrupt operations, or create legal or security risk. We may also refuse service at our discretion.
On termination or discontinuance, we may delete information related to your account as described in the Privacy Policy. Pre-paid fees are not refundable solely because of termination for your breach, except where required by law.
9. Customer Support
Support for My Ride Tracker is provided through our Support ticket system. We decide what counts as a service-related issue. We have no obligation to provide support requested only through unofficial channels.
By asking Staff Members for help, you authorise them to access your account as reasonably needed to investigate and resolve the issue. You should not abuse Support (for example with excessive tickets, harassment, or spam). Abuse may lead to restricted Support access, suspension, or termination.
10. Availability
We aim to keep the Services reliable, but we do not guarantee uninterrupted or error-free access. Features may change as the product develops. Scheduled maintenance, outages, or third-party failures (including hosting, Cloudflare, or payment providers) may affect availability.
11. Limitation of Liability
The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements or be uninterrupted or error-free.
You agree that we are not liable for (i) suspension or loss of access; (ii) interruption of your activities; (iii) delays or interruptions; (iv) events beyond our reasonable control; (v) loss, corruption, or modification of data; (vi) unauthorised use of your account resulting from your failure to protect your credentials; or (vii) decisions you make based on data stored in the Services (including mileage or cost figures).
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data. Our total aggregate liability arising out of or relating to the Services is limited to the total amount you paid us for the membership or Services that are the subject of the claim in the twelve (12) months before the claim arose.
Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Any claim arising out of or related to the Services must be started within one (1) year after the claim accrues, unless a longer period is required by law.
12. Indemnification
You agree to indemnify and hold harmless My Ride Tracker and our staff, agents, and affiliates from claims, losses, and reasonable legal costs arising out of your breach of this Agreement, your misuse of the Services, your content, or your violation of any third-party right or applicable law.
13. Additional Reservation of Rights
We may deny, suspend, cancel, or modify access to any account or Services where reasonably necessary, including to correct mistakes, protect the integrity of the platform, detect or prevent fraud or abuse, comply with law or law-enforcement requests, or reduce legal risk to us or others.
14. Governing Law
This Agreement is governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction over disputes arising out of or relating to this Agreement, subject to any mandatory consumer protections that apply to you.
15. Notices
Notices to you may be sent to the email address on your account or shown in the Services. You must keep that contact information current. Notices to us should be sent via Support unless we publish another contact method.
16. Legal Age
You confirm that you are at least 16 years old (as required by our Privacy Policy) and that you have legal capacity to enter into this Agreement. If you are under 18, you confirm that you have any parental or guardian authority required where you live.
17. Final Agreement
This Agreement, together with the Privacy Policy, Cookie policy, and membership terms displayed at purchase, is the complete agreement between you and us regarding the Services and replaces prior discussions on the same subject. You may not amend it except in a written document signed by both you and an authorised representative of ours.
18. No Agency
Nothing in this Agreement creates a partnership, joint venture, or agency relationship between you and us.
19. Enforceability
If any part of this Agreement is held invalid or unenforceable, the rest remains in effect. We may replace the invalid part with a valid provision that best matches the original intent.
20. Assignment
You may not assign or transfer your rights under this Agreement without our prior written consent. We may assign this Agreement in connection with a reorganisation, sale, or transfer of the Services. You may not resell or commercially exploit the Services without our prior written consent.
21. Force Majeure
Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disaster, war, terrorism, labour disputes, supplier failures, widespread internet or infrastructure outages, or government action, provided the affected party takes reasonable steps to mitigate the effects.
22. Headings
Section headings are for convenience only and do not affect interpretation.
These Terms of Service were last updated 5 August 2026.